Terms & Conditions

We take pride in preparing fresh, slow-simmered handi delicacies for our scheduled guests. To maintain fair dining access for everyone, the following guidelines apply:

• 15-Minute Grace Period: Confirmed table reservations are held for exactly 15 minutes past the booked time. If your party is delayed without prior notification, your table may be released to awaiting walk-in guests.
• Modifications & Advance Notice: If your arrival time or party count changes, please notify our host desk via telephone at least 2 hours in advance.
• Large Gatherings & Royal Banquets: Reservations for parties exceeding 8 guests may require telephone confirmation or a token confirmation deposit during festive and weekend peak hours.
• Seating Allocation: While we do our utmost to accommodate specific table preferences (such as window-side or family private alcoves), final seating allocations remain subject to operational dining room flow.

At KHAWAN, our recipes honor centuries-old culinary heritage, slow dum-cooking techniques, and uncompromised ingredient purity.

• 100% Halal Certified: All meats prepared in our kitchens are strictly 100% Halal certified, procured daily from verified vendors adhering to hygienic processing.
• Allergen Advisory: Traditional Awadhi, Mughlai, and Nizami preparations prominently feature whole dairy (pure cow desi ghee, artisanal khoya/mawa, curd), tree nuts (cashews, almonds, pistachios, charmagz), gluten (taftan, sheermal, rumali rotis), and aromatic whole spices.
• Severe Allergies: Please inform your captain or server of any acute allergies before placing an order. While our chefs follow strict food safety procedures, our kitchen uses nuts and dairy across numerous curries, and cross-contact cannot be 100% eliminated.
• Takeaway & Leftover Consumption: Our handi curries and dum biryanis contain no chemical stabilizers or artificial preservatives. Any takeaway meals must be refrigerated within 2 hours of packing and thoroughly reheated before consumption.

All culinary offerings and beverages are billed transparently with detailed itemization:

• Currency: All prices displayed on our physical and digital menus are in Indian National Rupees (INR ₹).
• Government Taxes (GST): Dining bills are subject to applicable statutory Goods and Services Tax (GST at 5% on restaurant dining, GSTIN: 36AAAAA0000A1Z5).
• Discretionary Gratuity: Any service charge or tip added to your invoice is purely voluntary and discretionary. Should you wish to alter or remove gratuity, kindly inform your service captain prior to settling the bill.
• Payment Modes: We accept all major Credit/Debit Cards (Visa, MasterCard, RuPay, Amex), UPI (Google Pay, PhonePe, Paytm), and Cash.

The Royal Patron program is KHAWAN's way of expressing gratitude to our frequent dining guests:

• Membership & Accrual: Points are accrued automatically against your registered mobile telephone number upon successful settlement of eligible dining bills.
• Tiers & Perks: Progression through Silver, Gold, and Royal Patron tiers unlocks dedicated privileges, priority table reservations, and exclusive chef tastings.
• Redemption Rules: Loyalty points possess no independent cash surrender value. Points cannot be transferred between guest accounts or redeemed for cash.
• Promotion Stacking: Unless specifically mentioned in a campaign, loyalty redemption discounts cannot be stacked simultaneously with external third-party dining discounts or bank offers.

We recognize that dining plans may change due to unforeseen circumstances:

• Online Table Cancellations: Standard table bookings can be cancelled at zero charge at any time prior to the reservation. We kindly request at least 2 hours advance notice so our kitchen can adjust preparations.
• Special Banquet Deposits: In the event of large private hall bookings or festive holiday bookings requiring an advance deposit, full refunds are issued if cancelled at least 48 hours prior to the event.
• Quality Guarantee: In the rare instance that a dish does not meet our rigorous culinary standards, please bring it to the immediate attention of our floor manager during your meal so we may promptly replace it or adjust your bill.

KHAWAN is dedicated to offering a peaceful, royal dining environment suitable for families, friends, and discerning culinary connoisseurs:

• Outside Food & Drink: Outside prepared food, beverages, and external confectionery are strictly not permitted within the restaurant premises, with the exception of baby food.
• Atmosphere & Respect: We maintain a zero-tolerance policy against harassment, disruptive behavior, or intoxication directed toward our staff or fellow dining patrons.
• Right of Admission: Restaurant management strictly reserves the right of admission to maintain guest safety and tranquility.