Privacy Policy

We collect only the essential personal information required to deliver superior culinary service and manage dining operations:

• Dining Reservations: Guest name, mobile telephone number, email address, reservation date and preferred dining time, total guest count, and optional notes (such as dietary restrictions, anniversary celebrations, or seating preferences).
• Royal Patron Loyalty Program: Mobile number, registered patron name, dining transaction amounts, reward points earned and redeemed, and tier progression status (Silver, Gold, Royal Patron).
• Customer Feedback & Reviews: Ratings, feedback comments, dish preferences, and optional photographic uploads shared via our dining review and satisfaction forms.
• Technical & Device Data: Anonymized server logs including IP address, browser type, device category, and local theme preference (Light/Dark mode) to optimize rendering speed.

Your information is utilized solely to ensure seamless, personalized dining hospitality:

• Reservation Fulfilment: Dispatching instant booking confirmations, SMS/WhatsApp arrival alerts, and table readiness notifications.
• Culinary Personalization: Alerting our head chef and service staff to noted food allergies (such as tree nuts, lactose, or gluten sensitivities) or special occasions.
• Loyalty Administration: Accruing points on your dining bills, calculating tier privileges, and dispatching bespoke anniversary or birthday culinary greetings.
• Customer Support & Quality: Responding to inquiries sent via our contact desk and continuously refining our seasonal recipes based on dining feedback.

✦ We NEVER sell, rent, monetize, or trade your personal information to third-party brokers or advertisers.

Your data is shared exclusively with certified operational infrastructure partners bound by rigorous non-disclosure agreements:

• SMS & WhatsApp Gateways: For dispatching transactional one-time reservation confirmations and reminders.
• Encrypted Email Delivery: For delivering digital receipts, reservation itineraries, and feedback invitations.
• Secure Point-of-Sale (POS) & Billing: For generating itemized dining invoices and calculating statutory 5% GST compliance.
• Legal Authorities: Only when strictly mandated by enforceable court orders or statutory law enforcement inquiries in India.

We employ lightweight, functional browser storage and minimal cookies strictly necessary for platform usability:

• Visual Theme Preference: Remembering your preference between Royal Light Mode and Imperial Dark Mode.
• Security Tokens: Maintaining authenticated session integrity for staff portals and preventing unauthorized request tampering.
• No Third-Party Ad Trackers: We do not deploy invasive cross-site advertising pixels or surveillance trackers. You may configure your browser to block cookies at any time without hindering your ability to explore our menu.

In accordance with digital data protection principles, you maintain full control over your personal records:

• Right to Access: You may request a complete summary of all reservation records and loyalty points registered to your telephone number.
• Right to Rectification: If your name, telephone, or email address has changed, you may update it through our staff or contact desk.
• Promotional Opt-Out: You may opt out of promotional SMS notifications at any time by replying "STOP" or notifying our desk.
• Right to Erasure: You may request the deletion or anonymization of your loyalty profile and contact details from our active dining database by contacting our privacy officer.

We implement modern industry-standard security defenses including TLS/SSL cryptographic encryption for all transmitted web traffic, role-based database authentication, and isolated enterprise cloud databases.

We retain transactional booking logs only for the statutory period required by Indian taxation authorities and accounting record-keeping mandates. Once the retention period lapses, data is securely purged or anonymized.